Via Industrie 24, 6930 Bedano
Svizzera
0041 91 935 79 79
info@veragouthxilema.com
veragouth e xilema
Veragouth e Xilema è la definizione attuale di un’azienda protagonista in Ticino da quasi un secolo nel settore della falegnameria e carpenteria edile.
18.2.26
Daniel Saraceno
CAP – Project Manager Carpentry
7.1.26
Season's greetings, full of projects
A glimpse into the charm of the unfinished
11.12.25
Christian Oliva
ALLEGRA – ALLEGRA manager
4.12.25
Matias Di Giuliano
RPR – Carpentry Production Manager
24.11.25
Giulia Patelli
CAP – Project Manager Joinery
19.11.25
Art, materials and thoughts in dialogue
An evening dedicated to shared beauty
14.11.25
The restoration of Caffè Federale
Architect: Architetti Tibiletti Associati
14.11.25
Valerio Casati
RVE – Carpentry Sales Manager
7.11.25
A wooden artwork at high altitude (2275 m.a.s.l.)
Geometria Alpina by Alex Dorici
23.9.25
Martina Barboni
HRA – Human Resources Administrative Manager
5.9.25
We present Hand in Glove
A new collaborative design project in wood
5.9.25
A new headquarters for the Division of Urban Spaces in Lugano
The expressive power of wood in large-scale public architecture
31.7.25
Hawa: inhabit your dream
6,358 m2 park, 1,785 m2 forest, 2 architectures, 15 flats
25.6.25
Andrea Bevacqua
Project Manager – Carpentry Division
8.6.25
How our technical department works
From drawing to quality finished work. In between, the knowledge of those with direct experience of wood.
10.4.25
Swissnex Window #5: Synthetic Interactions. Swiss Design meets AI and robotics
Exhibition on the occasion of Osaka EXPO 2025, April 10–May 6
10.4.25
GGQ2 Fire Protection Specialist
Marius Pabst is the key point of reference within the company
10.4.25
The hand and its “fingers” will save the world
By Riccardo Blumer
10.4.25
Interview with architect Marco d’Azzo
by Chiara Fanetti
10.4.25
Unternehmenstag Holz Biel 2025
Collaborations for the future
9.4.25
Asia Savino
RAS – Head of Support
6.2.25
Andrea Oleggini
Chief Project Manager for Carpentry and Sales
7.1.25
Edouard Drollinger
Stage at Veragouth e Xilema
19.12.24
Season's Greetings, Full of Stories
17.10.24
Laura Colombo
Real Estate Developer
23.8.24
Resale: doors and windows
Fenestration for every specific requirement
22.8.24
A half-century journey in Veragouth and Xilema
Conversation with Mario Vanini
12.8.24
Paul Liposchi
Optimising production processes to enhance efficiency
12.8.24
Avart Men
The new concept store in the heart of Lugano
5.6.24
Paolo Calzana
Facing complex negotiations between new materials and regulations
20.5.24
Dylan Arena
An apprentice's experience at Veragouth and Xilema
1.5.24
The New Porsche Center in Pambio Noranco
The Strength of Wood Between Speed and Precision
1.2.24
Internship life
An interview from Jura with our Paul
25.1.24
Prospettiva 1042
Meeting at the factory
1.12.23
Where your talent finds a home
Grow with us, build your future
1.12.23
Hockey Club Ambrì Piotta Stadium
Mario Botta's new project for the territory
29.11.23
27° International Holzbau Forum
Innovation and sustainability, our journey
29.11.23
Pazola at Andermatt
The elegant new building in the heart of the Alps
12.10.23
Girondella, between contemporaneity and memory
Video interview with architect Mario Cucinella
12.10.23
School gyms in Gordola and Bellinzona
Large wooden exoskeletons as a paradigm of flexibility
11.7.23
Apprenticeship target
Consolidate a community with the power of ideas
11.7.23
Tomorrow's climate
The project "Guidelines for Building South of the Alps"
11.7.23
For an ecosystem of doing together
Discover the new Inedit platform
5.5.23
A new exclusive finish
Milan Design Week 2023
11.4.23
Veragouth and Xilema for Studiopepe: Omphalos, Campo Base
Milan Design Week 2023
20.12.22
The beech
A solid guardian
23.3.22
Avart boutique
The new multi-brand shopping experience by Studiopepe
23.3.22
Reka. Swiss Travel Fund Cooperative
Innovation and comfort in your next holiday
23.3.22
Prefabricated modular bathrooms
The challenge for an optimal and certified solution
23.3.22
Lugano municipal master plan
An installation for the future of our city
25.6.25
Team Veragouth and Xilema
Our team include 114 employees: 32 technical engineers, architects and draftsmen, 4 sector directors, 77 specialized workers
23.3.22
The Walnut
Or the tree of Jupiter
25.6.21
Our partners
For a 360° high-quality service
14.2.21
Veragouth and Xilema adopts Minergie
The top choice in terms of environmental sustainability
13.2.21
Oak
The main wood in carpentry
9.2.21
Simone Cavadini
Still life for Veragouth and Xilema
8.2.21
A pavilion in green surroundings
Casa al boschetto
6.2.21
Custom-made joinery
Quality recognized at first glance
2.2.21
Inserts custom-made and the warm oak wood colour
Casa alle vigne
15.1.21
Veragouth and Xilema, industrial partners in research projects
Responsibility for the future
25.10.20
New agronomic research station
Agroscope
20.10.20
Large coplanar windows, the choice of Swiss technology
Casa agli Orti
14.11.25
Valerio Casati
RVE – Carpentry Sales Manager
How would you describe your role and what does it mean to you to represent the company in the carpentry market?
My role is to be the first point of contact between the company and the customer, ensuring clear and constructive dialogue. Representing the company means conveying its values, history, expertise and reliability, consolidating our position as a trusted partner in the carpentry sector.
Being the first point of contact for the customer requires attention, listening and vision: what do you think are the key qualities in this phase?
I believe that the key qualities are active listening, empathy and technical expertise. Understanding the specific needs of each customer allows us to offer tailor-made solutions, establishing a relationship of trust based on transparency and professionalism.
From initial contact to delivery of the offer, you accompany the customer through a delicate phase: how do you approach this process and what do you consider important to convey?
My approach is based on clarity, on the experience I have gained in over 20 years in the sector, and on precision. It is essential to guide the customer through every stage of the process with detailed and realistic information, ensuring quick and effective responses. Conveying confidence and reliability is the key to a lasting partnership.
Over the years, you have seen both projects and customer needs evolve: is there anything you try to emphasise more today when proposing our solutions?
Today, I pay particular attention to the customisation of solutions and sustainability. Customers are increasingly looking for efficiency and innovation, so promoting advanced materials and production processes is essential to meet their new needs. For Veragouth and Xilema, this means making the cross-disciplinary skills of our sectors available.
Calculating the offer is a strategic step: how do you manage to find the right balance between technical and economic sustainability and customer expectations?
The secret lies in a thorough analysis of all the variables involved. At this stage, I rely on both my personal experience and the support of our various Competence Centres because it is important to balance quality and cost, optimising production processes to ensure economically sustainable solutions without compromising technical quality and customer satisfaction.
Looking ahead, what aspects of customer relations or commercial work do you think will be important to develop or strengthen?
Although we operate mainly at the cantonal level, where human contact and word of mouth still carry enormous weight, I believe that the future will be increasingly oriented towards digitalisation and personalisation of the purchasing experience, even in the world of timber construction. Strengthening digital communication, improving the use of data to anticipate needs and offering an even more proactive service will be key aspects.
What is the most significant result or professional experience you have had in this role to date?
One of the most significant experiences was managing a complex project such as the Scudo di Stabio, which required particular attention during the estimation and negotiation phase. Customer satisfaction and the success of the operation confirmed the value of work based on competence, dedication and internal collaboration. Finally, designing, building and living with my large family in our own home has allowed me to experience first-hand the quality and comfort of our products. This has stimulated me and I admit that it often helps in the dynamics of my work, having been both a customer and a supplier at the same time.
Crediti:
Photo: Alfio Tommasini