Veragouth e Xilema è la definizione attuale di un’azienda protagonista in Ticino da quasi un secolo nel settore della falegnameria e carpenteria edile.
5.9.25
A new headquarters for the Division of Urban Spaces in Lugano
The expressive power of wood in large-scale public architecture
8.6.25
How our technical department works
From drawing to quality finished work. In between, the knowledge of those with direct experience of wood.
10.4.25
Swissnex Window #5: Synthetic Interactions. Swiss Design meets AI and robotics
Exhibition on the occasion of Osaka EXPO 2025, April 10–May 6
10.4.25
GGQ2 Fire Protection Specialist
Marius Pabst is the key point of reference within the company
12.10.23
Girondella, between contemporaneity and memory
Video interview with architect Mario Cucinella
12.10.23
School gyms in Gordola and Bellinzona
Large wooden exoskeletons as a paradigm of flexibility
25.6.25
Team Veragouth and Xilema
Our team include 114 employees: 32 technical engineers, architects and draftsmen, 4 sector directors, 77 specialized workers
14.2.21
Veragouth and Xilema adopts Minergie
The top choice in terms of environmental sustainability
15.1.21
Veragouth and Xilema, industrial partners in research projects
Responsibility for the future
23.9.25
HRA – Human Resources Administrative Manager

How would you describe your role and what meaning do you give to the administrative management of people in a company?
My role is really a bit like the backstage of Human Resources: if everything runs smoothly, it means I’m doing my job right! I take care of making sure payslips, contracts, sick leave, and workplace injuries are handled properly, without surprises for anyone. HR administration is often seen as just paperwork and rules, but it’s actually what guarantees stability and security for employees.
Administrative work is often not very visible, but it’s essential. What aspects do you think are most meaningful in this activity?
Yes, we in administration don’t often end up in the spotlight, but just try not getting your salary on time and you’ll see how visible we suddenly become! Jokes aside, one of the most important aspects is precision: even a small mistake can have consequences. And there’s also a human side that many don’t think about: behind every file there’s a person with needs, doubts, and situations to be handled carefully.
You’re a point of reference for people on delicate topics like payslips, leave, and contracts. What elements do you think are fundamental in managing this relationship?
Patience, clarity, and a bit of empathy. Administrative issues can seem complicated (and sometimes they really are!), so I always try to explain them in a simple and direct way.
Precision and respect for regulations are central in your work. How do you also keep your focus on the human side?
The key is to always remember that behind numbers and documents there are people with lives, problems, and needs. The rules say a leave must be granted in a certain way? Fine. But if I can do something to make the process easier for the person requesting it, I’m happy to do it. Being available, or even just offering a kind word, can make a big difference.
Looking at the next few years, what developments or improvements would you like to see in Human Resources?
I’d like to see less bureaucracy and more streamlined or better-defined processes. Things that would make life easier for everyone, both for those managing administration and for those who benefit from it. And also more awareness around rights and responsibilities: an informed employee is a calmer employee.
What result or professional experience do you consider most meaningful in your journey in this role so far?
After years working in recruitment, I moved into administration: it wasn’t a small leap, but it has been — and still is — interesting. Understanding the “behind the scenes” of people management has given me a more complete view of HR processes. Every time I help someone solve a problem, big or small, I feel I’m doing something useful. And for me, that’s the best result.
Crediti:
Photo: Alfio Tommasini